Last updated: June 27, 2026
PivotYourIdea is operated by Atris Bekteshi. Payments are processed by our Merchant of Record, Paddle.com, who handle billing, taxes, invoicing and refunds on our behalf.
We offer a 30-day money-back guarantee on all purchases — including credit packs and any subscription plans (monthly or yearly). If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
Refunds are handled by Paddle. To request one, visit paddle.net and look up your order using the email address used at checkout, or contact our support team at support@pivotyouridea.com and we will help you through the Paddle process.
Paddle's refund handling is also described in Paddle's own Refund Policy.
You can cancel a subscription at any time from the in-app Billing portal or via paddle.net to prevent future renewal charges. If you are charged for a renewal and contact us within 30 days of that renewal charge, we will work with Paddle to issue a refund in line with this policy.
Unused credits from a credit pack remain refundable within the 30-day window. Where credits have already been substantially used to generate reports, we may issue a partial refund reflecting the portion of credits that remain.
This policy is offered in addition to — and does not limit — any mandatory consumer-protection rights you may have under the laws of your country of residence (for example, statutory withdrawal rights for consumers in the EU/UK).
Atris Bekteshi (PivotYourIdea) · support@pivotyouridea.com